TradingJournalProTradingJournalPro

Refund Policy

Refund Policy

Last Updated: June 2026

This Refund Policy applies to purchases made through TradingJournalPro ("TradingJournalPro", "TJP"), operated by Syncflo Labs.

By purchasing any product, plan, subscription, add-on, or service from TradingJournalPro, you agree to this Refund Policy.

1. Protection Framework & Guarantee Windows

TradingJournalPro is built on an unwavering commitment: Process > Outcome. We do not sell get-rich-quick promises or magic signals; we build disciplined trading behavior. To demonstrate our commitment, we back every purchase with two complementary guarantees:

Tier 1: 7-Day Unconditional Cooling-Off Period

  • Window: 7 calendar days from your initial purchase timestamp.
  • Coverage: Unconditional 100% money-back guarantee. If you decide for any reason that TradingJournalPro does not fit your trading routine or personal workflow, you are entitled to a complete refund.
  • Requirements: None. No usage minimums, no interrogation, and no hassle. Simply email our support team within 7 calendar days.

Tier 2: The 14-Day Process Guarantee (Process > Outcome)

  • Window: 14 calendar days from your initial purchase date.
  • Philosophy: Our behavioral system is engineered to eliminate impulsive errors, revenge trading, and rule violations. When you commit to the process, your execution clarity transforms.
  • Eligibility Criteria (All 3 Must Be Satisfied):
    1. Minimum Active Sessions: Log at least 10 active trading days within the 14-day window.
    2. Daily Flow Completion: Complete both the morning Daily Prep ritual before session open and the evening Review ritual for each of the 10 trading days.
    3. Discipline Standard: Maintain an average Discipline Score of 80%+ across the 10 logged sessions (evaluating your rule execution, completely decoupled from P&L).
  • Claim Terms: If you fulfill these 3 process criteria and honestly feel that TradingJournalPro did not improve your execution clarity, emotional composure, or behavioral consistency, contact support within 14 calendar days from purchase for a 100% full refund. We honor it promptly.

Refund requests submitted after 14 calendar days from purchase are not eligible for refunds under either guarantee.

2. Eligible Refund Requests

Outside the guarantee windows, refund requests may be considered on a case-by-case basis for extraordinary situations including:

Product Not Functioning As Described

A major technical fault prevents reasonable use of core functionality and our engineering team is unable to resolve the issue within a reasonable timeframe.

Examples:

  • Inability to access purchased features
  • Platform inaccessible due to verified server-side faults
  • Critical local-first sync consistently failing with reproducible error logs

Duplicate Purchases

You accidentally purchased the same pass or plan more than once due to network or gateway lag.

Billing Errors

An incorrect charge was processed due to a verified payment gateway error.

Technical Issues

A verified, unresolved technical defect prevents meaningful use of the Service despite reasonable troubleshooting efforts.

3. How To Request A Refund

Send refund requests to:

support@tradejournalpro.cloud

Include:

  • Account email address
  • Purchase receipt, invoice, or gateway transaction ID (Razorpay or Dodo Payments)
  • Type of guarantee invoked (7-Day Cooling-Off or 14-Day Process Guarantee)
  • For 14-Day Process Guarantee claims: confirmation that you completed your 10 active sessions with Daily Flow and 80%+ Discipline Score

Our team reviews and processes eligible refund requests within 2–3 business days. Approved refunds return to the original payment method within 5–10 business days depending on your bank.

4. Review Process

Each refund request is reviewed individually by our operations team.

We may:

  • Verify payment receipts and transaction records
  • Check account creation date and guarantee eligibility window
  • Verify session completion records in cases invoking the 14-Day Process Guarantee
  • Provide troubleshooting assistance if requested

5. Situations Generally Not Eligible For Refunds

Refunds are generally not provided for:

Change Of Mind After 7 Days

Deciding not to use the product after the 7-day unconditional cooling-off period has passed (unless qualifying under the 14-Day Process Guarantee).

Failure To Use The Product

Purchasing the product but never logging sessions, establishing rules, or following the process.

No Longer Trading

Stopping trading, pausing evaluations, or exiting the markets after purchasing.

Personal Preference After 7 Days

Preferring a spreadsheet, another journal, or a different workflow after the 7-day cooling-off window has closed.

Future Roadmap Requests

Purchases are based on currently available production functionality, not uncommitted future roadmap items.

Missed Promotions

Purchases made before or after a limited-time cohort promotion or discount code.

6. Abuse Prevention

Refund requests will be denied where there is evidence of:

  • Fraud or unauthorized card usage
  • Abuse, harassment, or misrepresentation
  • Chargebacks initiated without contacting support
  • Exploitation of guarantee terms (e.g. repeated buy-refund cycles)
  • Exfiltration of proprietary software code, algorithms, or playbooks prior to claiming refund

7. Chargebacks

We strongly encourage traders to contact support at support@tradejournalpro.cloud before initiating chargebacks with their bank or card issuer.

Fraudulent or abusive chargebacks result in:

  • Immediate and permanent account termination
  • Revocation of lifetime pass and data access
  • Denial of future registrations across all Syncflo Labs properties
  • Submission of complete dispute documentation and audit trails to payment processors

8. Founder Lifetime Pass Purchases

Founder Lifetime Pass purchases (₹3,499 INR in India / $129 USD International) are fully covered by both:

  1. The 7-Day Unconditional Cooling-Off Period, and
  2. The 14-Day Process Guarantee (requiring 10 active sessions, Daily Flow prep/review, and 80%+ discipline score).

Once the 14-day guarantee window closes, Founder Lifetime Pass purchases become non-refundable as lifetime platform access, updates, and data storage are permanently provisioned.

9. Future Add-Ons & High-Compute Modules

Future optional purchases including:

  • Compute-heavy add-on modules (e.g., institutional Monte Carlo risk simulations, cloud bar replay)
  • Extended screenshot storage expansions
  • Dedicated 1-on-1 coaching consultations

may have separate terms and conditions clearly disclosed prior to purchase.

10. Service Availability

Temporary scheduled maintenance, minor service interruptions, or user-side internet connectivity problems do not qualify for refunds. TradingJournalPro is built local-first (Dexie DB) so your trading journal and in-session Wingman remain fully operational on your device even when offline.

11. Limitation

To the extent permitted by law, refund decisions made under this policy are final. Nothing in this policy limits rights that cannot legally be waived under applicable consumer protection laws.

12. Contact

Business Name: Syncflo Labs
Product: TradingJournalPro
Website: https://tradejournalpro.cloud
Support Email: support@tradejournalpro.cloud
General Inquiries: hello@tradejournalpro.cloud
Founder Office: founder@tradejournalpro.cloud